Our Process
A clear, engineering-led process from consultation to long-term support, the same whether the job is solar, water, automation or electrical and mechanical works.
Consultation and Needs Assessment
You tell us what you want to achieve and share what you already have: recent electricity bills, water demand, existing equipment or drawings. We give you an initial view of the options, a rough budget range and whether a site survey is needed. This usually takes a single call or meeting, within 1–2 working days of your enquiry.
Site Survey
You give us access to the site and someone who knows the property, roof, plant room or borehole. Our engineer measures loads, roof or ground space, cable and pipe routes and, where relevant, water levels and head, and records everything for the design. Surveys are usually booked within 2–5 working days, take a few hours on site, and are free within Nairobi.
System Design and Proposal
You confirm your priorities, such as budget, backup hours, flow rates or level of automation. We deliver a written proposal with the design, equipment list, drawings where needed, an itemised quotation, expected performance and a delivery timeline. Proposals are typically ready 3–7 working days after the survey, longer for large commercial or industrial work.
Product Supply
You approve the proposal and pay the agreed deposit. We procure the specified equipment from our stock and manufacturer partners and confirm delivery and installation dates. In-stock items are usually ready within a few days; imported or specialised equipment can take 2–6 weeks, and we tell you upfront which applies.
Installation and Commissioning
You provide site access, a contact person and any agreed power or water shut-downs. Our team installs, wires, plumbs and configures the system, then tests and commissions it against the design. Most residential jobs take 1–3 days; commercial, industrial and multi-trade projects are scheduled in agreed phases.
Client Handover
You, and whoever will operate the system day to day, join a walkthrough on site. We hand over operating and safety guidance, as-built details, warranty documents and the date of the first service visit. Handover happens on the final day of installation or within a few days of commissioning.
After-Sales Support and Maintenance
You report any issue by phone, WhatsApp or through your nearest branch, and keep the system accessible for service visits. We handle warranty claims, scheduled servicing, repairs and electromechanical maintenance, with maintenance contracts available for commercial and institutional sites. Faults are typically attended within 24–72 hours depending on location, and routine servicing is usually every 6–12 months.